Bank Transfer

I had a refund problem with XXXXX uni. more than six months.  The beginning of this problem is mistreatment of uni.  When I received the remittance advice, the refund account number was the different number from mine, and I could not confirm the deposit on my account.  Therefore, I had enquired it to the uni. through my consultants.  However, they had not received a refund from the bank, so they had argued that they had treated correctly.  Therefore, I started to contact to the uni. directly.  Somehow, I had explained the wrong treatment repeatedly.  For example, the sort-cord was wrong obviously, so I had mentioned the sort-cord was another bank.  At that time, I do not understand the transfer system in the UK, but I thought that the basic way of structure is similar with Japanese one.  In addition, the transfer system of oversea and domestic would be entirely different.  I had sent mails and phones repeatedly, but they hardly respond to me.  I had considered how I should write a mail as I can receive response from them.  I had referred a business writing book, "Model Business Letters, E-mails and Other Business Documents" which was very useful and practical to convey my argument.  Finally, I could confirm the refund from them!  I could learn the British custom and system a little through this problem.  The British people tend to be attractive for positive application, but if it is a negative one, they tend to be getting later and later...This is also the British style!

Thank you for your reading to the end.